How do I report a fault to BT?

How do I report a fault to BT?

Reporting the Fault So, for example, BT allow you to call 151 from a BT landline or 0800 800 151 from a non-BT line or mobile*3.

How do I report a line fault to BT for someone else?

Just call 0800 800 151 and quote ‘Landline fault’ when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you’re on the phone to us. If there’s a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call.

How do I report a problem with my landline?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.

How do I contact BT about Internet problems?

Make sure you’re at home and near your computer when you call.

1. From a UK landline, call: 0800 800 150 – free from UK landlines, mobile costs may vary.
2. From outside of the UK, call: +44 179 359 6931.
3. From a landline: 0800 800 150.
4. From outside of the UK: +44 179 3596931.
5. From a landline: 0800 443 311.

How do I report my BT landline is not working?

Text us. Text PHONE followed by your landline number to 61998 (charge may apply at your standard rate).

How do I test my BT phone line?

Once you have your telephone connected to the BT test socket dial 17070. You will reach BT’s line test facility. Choose option 2 from the menu presented – “Quiet Line Test”. If your telephone has the option, put it on mute.

How can I report a problem with my BT account?

Choose your product and log in to our troubleshooter to report your problem. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. If the problem can’t be fixed online you’ll be able to arrange an engineer visit. Text HELP followed by your landline number to 61998.

What can I do if my BT line has been damaged?

Damaged underground cables (typically caused by mechanical diggers in built-up areas) If the problem is with your own BT line or service it’s worth trying our landline troubleshooter to test your line and run through some quick checks. If we can’t find a fault or fix the problem online, we’ll give you the option to book an engineer appointment.

How can I report damage to BT cables, poles, cabinets or?

To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) If the problem is with your own BT line or service it’s worth trying our landline troubleshooter to test your line and run through some quick checks.

How can I tell if my BT phone line is working?

You can check for network problems by entering your telephone number on our service status pag e. Our tracker will let you know of any recognised faults that could affect your phone, broadband, TV and sport. Broadband needs a working phone line. Check you can make a phone call and that there’s no noise on the line.